Returns and Refunds
Version 2025-10-01 · Last updated 2025-10-01
Simple and fair: change your mind early and you get your money back.
1. Before the checkpoint: full refund
A full refund is available until you reach the interview checkpoint — when you have answered 50% of Phase 1 questions for your User Space, or 10 questions, whichever comes first.
At the checkpoint CREAH shows a full-screen choice: Continue building or Request a refund. Before it, you can also request a refund from the project page.
2. After the checkpoint: no refund
Once you choose to continue past the checkpoint, no refund is available — significant AI work has been invested in your specification from that point. Your project keeps going and remains accessible for its access window.
3. System failures
If something goes wrong on our side — for example generation cannot complete because of a CREAH failure — our team contacts you directly to put it right, whether that is completing the work or arranging a refund. You can also raise a ticket from the project page.
4. How refunds are paid
- Card and UPI payments are refunded to the original payment method within 5–7 business days.
- Any wallet balance you used is returned to your CREAH wallet immediately.
- Corporate projects are refunded to the organisation's pocket — never to a card.
5. Non-refundable purchases
Add-ons (SEO+GEO Pack, Builder Pack, Quality Pack), account plans, and wallet top-ups are non-refundable once purchased.
6. Questions
Write to support@creah.ai, or read the FAQ. This policy forms part of our Terms of Service.